About the leadership case
Pete Maher began as an hourly assembler in 1985 and eventually became Vice President of Operations. In this introductory episode, he frames leadership as a skill developed through workplace experience, reflection, problem solving, accountability and the way we treat people. “Leadership isn’t a title. It’s what happens to the people around you because of how you lead.”
Learning objectives
- Distinguish a management title from leadership behavior.
- Explain how experience, mistakes and reflection shape a leader.
- Identify how listening, clear expectations and employee support affect results.
- Describe the kind of leader they want to become.
Four practical principles
- Listen to understand. Ask people closest to the work what they see.
- Set clear expectations. Explain the goal and what success looks like.
- Give people the tools to succeed. Provide training, resources and support.
- Hold yourself accountable. Ask what you could have done differently.
Discussion questions
- How can a person demonstrate leadership without being a manager?
- What did a supervisor, teacher or coach do that made you want to do your best?
- Before blaming an employee for poor performance, what should a leader ask?
- How can mistakes make someone a more effective leader?
- Can developing people and achieving results reinforce each other? How?
Five-minute classroom activity
The leader i want to be
Write down three specific behaviors of an effective leader you have known. Identify one behavior you would avoid. Complete: “When I lead others, I want people who work with me to say that I…” Share one behavior with a partner.
Key takeaway
Leadership grows through choices, problem solving, relationships and a willingness to learn. Remember your best boss. BE THAT LEADER.
Use this case with your class or team
Watch the episode, choose a discussion question, and use the five-minute activity to connect the lesson to your own workplace or classroom. The printable guide contains the same learning objectives and questions.
Download the one-page learning guide · Explore resources for instructors and supervisors
Continue learning
Companion book
Explore more real-world examples in Pete Maher's The Lean Leader’s Playbook. View the book on Amazon.
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